What is Mitsubishi Assist 24hrs?

Mitsubishi Assist 24HRS is a privileged membership for all our valued customers. This membership entitles you to a comprehensive range of services including 24-hour breakdown assistance throughout Malaysia, referral services, as well as emergency assistance. Mitsubishi Assist 24HRS team will always be there for you when you are in need.

HOW TO BECOME A MEMBER?

Every purchase of a new vehicle from Mitsubishi authorised dealer is automatically entitled to one (1) year complimentary membership. For the subsequent year, members are required to renew with Mitsubishi panel insurance providers at any authorised dealer.

WHEN TO ASK FOR ASSISTANCE?

In the event of an accident or emergency, get your vehicle away from the traffic if possible, and call us at 04-291 3111 or Mitsubishi Assist 24HRS call centre at 1-800-88-2166 or 03-2161 0246.

 

EMERGENCY ASSISTANCE

Keep calm during emergency, Mitsubishi Assist 24HRS team is just a call away.

FREE TOWING SERVICE

In the event of an accident or a breakdown, Mitsubishi Assist 24HRS team will provide towing service to aid and assist you with maximum towing charges of up to RM400 per incident.

* All costs incurred for spare parts are not included.
FREE ROADSIDE ASSISTANCE

In the event of a breakdown, Mitsubishi Assist 24HRS team will provide minor roadside assistance such as tyre change up to a maximum labor cost of RM200 per incident.

* All costs incurred for spare parts are not included.
FREE BATTERY DELIVERY SERVICE

Mitsubishi Assist 24HRS team will deliver and install battery (subject to availability) for up to a maximum labor cost of RM200.

* The cost of the battery shall be borne by the member.
EMERGENCY PETROL AND DIESEL DELIVERY

Should you run out of fuel while driving, Mitsubishi Assist 24HRS team will deliver petrol or diesel to enable you to reach the nearest petrol station. Delivery charges are subject to a maximum of RM200.

* The cost of petrol or diesel supplied and any additional charges are to be borne by the member.
 

GUARANTEED PEACE OF MIND

Services that members of the Mitsubishi Assist 24HRS program get to enjoy.

ALTERNATIVE TRAVEL OR ACCOMMODATION ASSISTANCE

In the event of vehicle breakdown at more than 100km from home and if repair work takes more than 48 hours, Mitsubishi Assist 24HRS team will arrange transportation or accommodation and reimburse the cost of up to RM450 per incident.

FREE EMERGENCY MESSAGE TRANSMISSION

In the event of an emergency, Mitsubishi Assist 24HRS will inform the member's next-of-kin at no cost, subject to authorisation by the member.

FREE EMERGENCY EVACUATION ASSISTANCE

In the event of an accident, Mitsubishi Assist 24HRS will arrange an ambulance or other means of transportation to send the member to the nearest medical centre or hospital.

Mitsubishi Assist 24HRS is ready to assist you 24-hours a day. Member may contact them at 1-800-88-2166 or 03-2161 0246.

MITSUBISHI MOTORS GENUINE PARTS

Mitsubishi Assist 24HRS guarantee you that only Mitsubishi genuine parts will be used for your Mitsubishi vehicle.

 

VEHICLE PROTECTION

Services that members of the Mitsubishi Assist 24HRS program get to enjoy.

SPEEDY CLAIMS

No on-site adjuster approval is required for claims below RM15, 000 if repairs are made at Mitsubishi Authorized Body and Paint Centers.

AGREED VALUE

100% pay-out on the recommend sum insured for the first 5 years in the event of theft and total lost. To avoid claims below value, please seek the advice of our Service Advisors.

NO EXCESS

For cars up to 10 years old, no policy excess is required in the event of a claim. Compulsory Excess Fee is only required in situations outlined by PIAM Motor Tariff as below:

  • A person with a provisional or probationary.
  • A person below 21 years of age.
  • A person who is not a named driver.
NO BETTERMENT

For cars up to 10 years old, no charges are required on new Mitsubishi Genuine Parts if repairs are made at Mitsubishi Authorized Body & Paint Centers.

*Mitsubishi Motors Malaysia reserves the right to change, amend, add or delete any of the package benefits, terms and conditions at any time without prior notice.
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