CAREER OPPORTUNITY
SALES MANAGER
Responsibilities:
- Managing a team to ensure proper coordination of daily business operation and activities
- Monitoring of staff performance and daily activities
- Passion to drive sales / service intake and achieve monthly sales target
- Maintenance and upkeep of premises facilities
Requirements
- Candidate must possess at least Diploma / Advanced / Higher / Graduate Diploma or any related field
- At least 3 years experience in the related field is required
- Strong supervisory skill with ability to manage a team with high confidence, excellent communication & organization skill, strong analytical minds and able to work independently
- Computer knowledge is required
SERVICE MANAGER
Responsibilities:
- To monitor workshop daily performance to ensure efficiency, reduce downtime, uphold quality and improve performance
- To lead and manage team towards achieving section’s key performance indicators and fostering team work
- To maximize productivity levels of service staff
- To ensure that all facilities, tools and equipment are maintained on a regular basis
- To ensure that all staff is familiar with safety in the workplace and the environmental compliance of disposal of all wastage
- Handle cross-functional interactions with other department
- To ensure department contributes an acceptable level of gross and net profit
- To grow the volume of service work and parts sales
- Set-up a customer complaint process and ensure quick response and resolution of customer complaints
- Provide all customers with after sales support at all times
- Create warranty support structure for all customers
Requirements:
- Candidate must possess at least Diploma in Automotive Engineering or related field
- At least 5 years working experience in the related field is required
- Applicants must be willing to work at any branch within the organization as assigned
- Computer literate and excellent with Microsoft Office
- A team player with strong leadership, interpersonal and negotiation skills
- A good presentation skills
HEAD OF SALES / HEAD OF SERVICE
Responsibilities:
- Managing a team to ensure proper coordination of daily business operation and activities
- Monitoring of staff performance and daily activities
- Passion to drive sales / service intake and achieve monthly sales / service target
- Maintenance and upkeep of premises facilities
Requirements:
- Candidate must possess at least Diploma / Advanced / Higher / Graduate Diploma or any related field
- At least 3 years’ experience in the related field is required
- Strong supervisory skill with ability to manage a team with high confidence, excellent communication & organization skill, strong analytical minds and able to work independently
- Computer knowledge is required
- Preferably Senior Executive specializing in Sales / Engineering-Mechanical / Automotive or equivalent
TECHNICAL ASSISTANT / SERVICE ADVISOR
Responsibilities:
- Attend to customers’ service / repair needs in an attentive and courteous manner. Able to diagnose problem and suggest possible solutions
- Answering incoming calls promptly and handling requests
- Perform service reminder process and managing service appointment
- Responsible on the service transaction process. Issue job sheets, follow-up on work progress and update and invoice customer accordingly, inspect and deliver the car in good order
- Carry out follow-up calls to get customers’ feedback for further action
- Prepare and submit the relevant service performance and free service coupon report
- To ensure the reception service and waiting area is in a proper order
- To undertake any cross functional activities assigned by the Head or appointed supervisors
Requirements:
- Candidate must possess at least STPM / MLVK / Diploma in Automotive Engineering or related field
- 1 or 2 years’ experience as Technician would be advantageous
- Good written and oral in Malay, English and Mandarin
- Ability to assess customer’s needs and identify appropriate solutions
- Initiative, self-motivated, positive, hardworking and able to work under minimum supervision
- Basic computer literacy (Microsoft Office)
SALES ADMINISTRATOR / ADMIN ASSISTANT
Responsibilities:
- Perform administrative and clerical duties including completion of order forms, stock taking, daily closing and collection, handling of incoming calls, taking / distributing message to appreciate staff & etc.
- Assist manager in maintaining the showroom facilities, display cars, test drive cars maintenance, sales advisors duty roster
- Preparation and submission of daily, weekly and monthly reports
- Attend and undertake any cross functional assignments
- Assist in showroom sales events and activities, such as sales meetings, showroom campaigns, new product launches and road shows
Requirements:
- Candidate must possess at least Diploma in any related field
- Minimum 2 years of working experience in the related field
- Good written and oral in English, Chinese and Malay
- Proficient in computer and internet application
- Knowledge of record management, administrative / clerical support and branch administration
- Highly motivated enthusiastic personnel who can work independently in a team, and result-oriented
- Pleasant appearance, mature ad positive attitude
CAR SALES ADVISORS
Responsibilities:
- Conduct indoor or outdoor promotion / marketing and sales
- Achieving company monthly sales targets
- Deliver excellent sales and after-sales service to customers with passion
- Handling customer enquiries and feedbacks with positive attitude
- Must work closely and co-operate with other sales operation team and cross functional team to complete the sales process, car registration process and car delivery process in proper and good manner
Requirements:
- Candidate must possess at least SPM / Diploma
- At least 2 years of working experience in car sales
- Strong interpersonal skill and an analytical mind
- Good oral and written communication in Malay & English
- Proficient in Mandarin is added advantage
- Possess team spirit
CAR MECHANICS / TECHNICIANS
Responsibilities:
- Examine, overhaul, troubleshoot and diagnose
- Carry out maintenance and repair
- Knowledge and use of diagnostic equipment’s and troubleshooting techniques
Requirements:
- Candidate must possess at least SPM / MLVK / Diploma in Mechanical / Automotive Engineering or equivalent
- At least 2 years’ experience of working experience in the related field or service center
- Hard working, initiative, self-motivated, willing to learn and committed to carry out duties
- Good command of written and spoken of Malay or English
- Able to carry out duties under minimum supervision
PARTS & STORE CONTROLLER / ASSISTANT
Responsibilities:
- Responsible for parts inventory control (planning, monitoring stock level, ordering and receiving). Prepare and updated payment records
- Work closely with Technician / Service Advisor team to manage warranty part order. Follow-up the parts ordering and delivery closely with suppliers. Ensure prompt part delivery on urgent, back order
- Ensure store room is kept tidy and in a systematic order for the easy of retrieval
- Responsible for the warranty claims process with technician and service advisor team to ensure accuracy
- Prepare and submit the warranty claims reports on time, and follow-up the claims closely
- Co-ordinate the installation of warranty parts stocks with technician and service advisor team
- Ensure proper documentation and filing for easy of verification, traceability and auditing
- Responsible to co-ordinate daily closing stock checking and closing with other technician and service advisor team
Requirements:
- Candidate must possess at least STPM / MLVK / Diploma in Automotive Engineering or equivalent
- 1 or 2 years working experience in spare parts / stocks distribution environment
- Good communication skills in Malay & English. Mandarin spoken is an added advantage
- Good planning, analytical and administrative skills
- Ability to perform duties in a result-oriented and measureable manner